Soapy Paws in Salem, OR Closed now

Reviews about Soapy Paws

• ★ ☆ ☆ ☆ ☆

  December 08, 2019, by Patty Elmore
  We made an appointment to have our Great Pyrenees groomed. When my husband arrived with our dog, he was greeted by an employee that gave him the impression that she was irritated that he was even there. This employee began the process of bathing our dog and then quickly threw here hands in the air and refused to do the job we had hired her to do. She side to him, "You are going to have to finish this." So, my husband finished the job of bathing, blow drying and combing our dog. They would not help, assist or offer any advice. Yes, it is a "bathe your own dog" establishment, but that is not the appointment we made. We agreed to pay $100 to have them professionally groom our dog, they made the agreement and then they refused. Our dog is not mean or aggressive. He did not bark or growl. The customer service aspect of this establishment is appalling and their professionalism is non-existent. I highly recommend that you avoid Soapy Paws all together.